Responsible Gaming at bajiq

Our Commitment to Safe Play

At bajiq, responsible gaming is not an afterthought — it is a core part of how we operate. We serve thousands of players across Bangladesh, from Dhaka and Chittagong to Sylhet and Khulna, and we take our duty of care seriously. Every player deserves an experience that is entertaining, fair, and free from harm.

We have built a suite of practical tools directly into your bajiq account so that managing your gaming habits is straightforward. You do not need to contact support to set daily limits or activate a cooling-off period — the controls are right there in your account dashboard, accessible at any time via bKash, Nagad, or any device connected to the internet.

Deposit Limits Explained

One of the most effective ways to control your gambling spend is to set a deposit limit before you start playing. bajiq allows you to cap the amount you can deposit in a given timeframe:

• Daily limit: caps the total BDT you can deposit in any 24-hour period.
• Weekly limit: caps your total deposits over any rolling 7-day window.
• Monthly limit: sets a ceiling on your deposits for any 30-day calendar period.

Reducing your limit takes effect immediately. If you choose to raise your limit, we apply a mandatory review period of up to 7 days to give you time to reconsider. This delay is intentional — it protects you from impulsive decisions made in the heat of the moment.

Time-Out and Self-Exclusion

Sometimes taking a break is the healthiest option. bajiq provides two levels of account pause, so you can choose the duration that fits your needs:

• Short time-out (24 hours to 6 weeks): your account is temporarily suspended. You can resume after the period expires.
• Extended self-exclusion (30 days to 5 years): a longer, structured break with an enforced cooling-off period before reactivation.
• Permanent self-exclusion: closes your account indefinitely. Reopening requires a formal written request, a full identity review, and a mandatory 6-month waiting period.

During any active exclusion period, bajiq will not send you promotional emails or bonus offers. We respect your decision and will not attempt to re-engage you until the exclusion has fully expired and you have made a voluntary request to return.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Awareness is the first step toward getting help. Watch out for these warning signs:

• Spending more money or time gambling than you planned or can afford.
• Chasing losses — betting more in an attempt to win back money you have already lost.
• Lying to friends or family about how much you gamble or how much you have lost.
• Gambling to escape personal problems, stress, or feelings of depression or anxiety.
• Neglecting work, studies, family responsibilities, or health because of gambling.

If you recognise two or more of these signs in yourself or someone you know, we strongly encourage you to reach out for support. You are not alone, and help is available. Contact bajiq support or speak to a trusted friend, family member, or professional counsellor.

Protecting Minors

bajiq operates a strict 21+ age policy. Access to gambling services is forbidden for anyone under the age of 21. During registration, all players are required to provide proof of identity and age. If we have reasonable grounds to suspect that a player is underage, we will suspend the account and conduct a full verification before any gameplay or withdrawal is permitted.

If you share a device with younger family members in your Dhaka, Chittagong, or Rajshahi household, we recommend enabling parental control software to block access to gambling sites. Free and paid options are widely available for Android and iOS. bajiq encourages parents and guardians to discuss responsible online behaviour with young people at home.

Tips for Staying in Control

Even experienced players benefit from simple habits that keep gambling enjoyable rather than stressful. Here are some practical steps recommended by bajiq:

• Set a personal budget before you log in — decide the maximum you can afford to lose for that session and stop when you reach it.
• Never gamble under emotional stress, after a difficult day at work, or while consuming alcohol. Clear-headed decisions lead to more enjoyable sessions.
• Use the Activity Reports feature in your account to review how much you have spent in the past week or month. Seeing the numbers clearly helps you maintain perspective.
• Remember that gambling outcomes are determined by RNG (Random Number Generator) technology and cannot be predicted or influenced by previous results. Each bet is independent.

Common Questions

How do I set a deposit limit on bajiq?

Log in to your bajiq account and navigate to the Account Settings section. Under Responsible Gaming, select Deposit Limits and choose a daily, weekly, or monthly cap that suits your budget. Changes to reduce a limit take effect immediately; increases may take up to 7 days to process.

What is self-exclusion and how do I apply it?

Self-exclusion is a tool that blocks your access to bajiq for a chosen period — from 30 days up to permanently. To activate it, contact our support team at [email protected] with the subject 'Self-Exclusion Request' and state your preferred duration. We will process your request within 24 hours and confirm by email.

Is bajiq safe for players in Bangladesh?

Yes. bajiq uses SSL encryption to protect all data and financial transactions. All deposits and withdrawals are processed through trusted local payment methods including bKash, Nagad, and Rocket, ensuring your Taka is handled safely. We do not share your personal data with third parties without your consent.

What should I do if I think I have a gambling problem?

If gambling is causing financial stress, relationship issues, or emotional distress, please stop playing immediately and contact our support team at [email protected]. You can also activate self-exclusion at any time. Seeking help is a sign of strength, and bajiq will assist you fully throughout the process.