bajiq Privacy Policy

1. Introduction

bajiq ("we", "our", "us") is an international online casino and sportsbook platform serving players in Bangladesh. We are committed to maintaining the highest standards of data privacy. This Privacy Policy describes the information we collect, the purposes for which we use it, and the rights available to you as a bajiq user.

By accessing or using the bajiq website, mobile application, or any related service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

2. Information We Collect

bajiq collects different categories of information depending on how you interact with our platform. We only collect data that is necessary and relevant to providing our services.

Personal Identification Data

• Full name, date of birth, and nationality (required for account registration and age verification — players must be 21 or older).
• Email address and mobile phone number used for account access and notifications.
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna), and country of residence.
• Government-issued identification documents submitted during Know Your Customer (KYC) verification.
• Profile username and password (stored in encrypted form — we never store plain-text passwords).

Financial and Transaction Data

• Deposit and withdrawal records, including transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and payment method used (bKash, Nagad, Rocket, Upay, or bank transfer).
• Betting history, game activity logs, and bonus or promotional offer usage records.
• Account balance history and any chargebacks or disputed transactions.

Technical and Device Data

• IP address, browser type, device model, operating system version, and mobile network carrier.
• Session duration, pages visited, features interacted with, and game session data.
• Cookies, local storage tokens, and similar tracking technologies — see our Cookies section below for full details.

3. How We Use Your Information

bajiq processes your personal data strictly for defined, lawful purposes. We do not use your data beyond what is described in this policy. The primary purposes for which we use your information include:

• Account creation, verification, and ongoing management — including age verification to ensure compliance with the 21+ requirement.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts.
• Delivering, maintaining, and improving our casino, sportsbook, slots, cricket betting, and crash game products.
• Detecting and preventing fraud, money laundering, account abuse, underage gambling, and other prohibited activities.
• Sending transactional notifications (deposit confirmations, withdrawal status updates, security alerts) via email or SMS.
• Providing customer support, resolving disputes, and responding to queries submitted through [email protected].

4. Legal Basis for Processing

bajiq relies on the following legal grounds to process your personal data. At least one of these must apply before we process any personal information:

• Contractual necessity — processing is required to fulfil the service agreement between bajiq and the registered user (e.g. account management, payment processing).
• Legitimate interests — processing is necessary for fraud detection, platform security, and maintaining the integrity of our gaming environment.
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering (AML) regulations and financial reporting requirements.
• Consent — where you have given explicit, freely-given consent for a specific processing activity (e.g. receiving optional promotional communications), which you may withdraw at any time.

5. Sharing Your Information

bajiq does not sell your personal data. We may share limited, necessary information only with the following categories of trusted parties, and only to the extent required:

• Payment processors and financial service providers — such as bKash, Nagad, Rocket, and partner banks — solely to facilitate your deposits and withdrawals.
• Game content and technology providers — including game studios and platform infrastructure partners — under strict data-sharing agreements that prohibit them from using your data for their own purposes.
• Identity verification and KYC service providers who help us confirm the identity of account holders and comply with anti-fraud requirements.
• Law enforcement authorities or regulatory bodies, but only when bajiq is legally obligated to disclose information by applicable law, court order, or governmental directive.

6. Payment Data & Financial Privacy

Financial transactions on bajiq — whether deposits or withdrawals via bKash, Nagad, Rocket, Upay, or local bank transfers — involve sensitive data that we treat with the highest level of protection. Transaction data is encrypted in transit and at rest. We do not store full card numbers, mobile wallet PINs, or banking passwords on our servers at any time.

All financial records are maintained for a minimum period as required by applicable anti-money laundering regulations. Players may request a summary of their transaction history by contacting our support team. bajiq reserves the right to conduct enhanced due diligence on accounts showing unusual financial activity, in accordance with responsible gaming and AML policies.

7. Cookies and Tracking Technologies

bajiq uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to provide a consistent, secure, and personalised experience on our platform. Cookies are small text files placed on your device when you visit our site.

Types of Cookies We Use

• Essential cookies — required for core site functionality including secure login sessions, language preference, and navigation. These cannot be disabled without impacting basic site operation.
• Analytics cookies — used to understand aggregate patterns of site usage, identify popular features, and improve platform performance. No personally identifiable data is extracted from analytics cookies.
• Preference cookies — store your in-site settings such as preferred language (English or Bengali), theme choices, and notification preferences so they persist between sessions.

You may manage or disable non-essential cookies through your browser's settings menu at any time. Please note that disabling certain cookies may affect the functionality of some bajiq features. bajiq does not use cookies to build advertising profiles or to sell targeting data to third-party ad networks.

8. Data Retention

bajiq retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically: account data is retained for the duration of your active account plus a minimum of five years following account closure, in accordance with standard AML record-keeping obligations. Transaction records are kept for a minimum period as required by relevant financial regulations.

Once you have submitted a request to delete your account, bajiq will anonymise or securely erase your personal data within 30 days, subject to any legal retention obligations that may apply.

9. Your Rights

As a bajiq user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request:

• Right of access — you may request a copy of all personal data bajiq holds about you.
• Right to rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to restrict processing — you may ask us to temporarily suspend processing of your data while a dispute or correction request is being resolved.
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service if you choose.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bajiq will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10. Data Security

bajiq implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account credentials, access control policies restricting staff access to personal data on a strict need-to-know basis, regular internal security reviews, and monitoring for suspicious or anomalous platform activity.

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your bajiq account has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your account and investigate the incident.

11. Children's Privacy

bajiq is strictly an adults-only platform. Our services are not directed at, and may not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a user is under 21, we will immediately suspend their account, void any associated bets or transactions, and securely delete all personal data collected from that individual. If you believe a person under 21 has registered on bajiq, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

bajiq reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification prior to the changes taking effect.

Continued use of the bajiq platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bajiq handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to resolving all privacy-related inquiries promptly and transparently.

Email: [email protected] — please include "Privacy Request" in the subject line so our team can route your message to the correct department without delay.